Buyer/ICT Service Provider: The solution is designed for both buyers and ICT (Information and Communications Technology) service providers. It supports organizations and service providers involved in or impacted by the Digital Operational Resilience Act (DORA) and need a tool to access critical compliance and regulatory information.
Self-Service Helpdesk to Access Vital Information in Relation to DORA: The DORA Helpdesk is designed to streamline the process of accessing relevant information regarding compliance with the Digital Operational Resilience Act. It provides an easy-to-use, self-service portal that enables users to quickly find guidance, resources, and answers to questions related to DORA’s regulatory requirements and its impact on their operations.
The DORA Helpdesk is a self-service platform designed to simplify compliance with the Digital Operational Resilience Act (DORA) for buyers and ICT service providers. DORA sets out regulatory requirements for operational resilience in the financial sector, and the DORA Helpdesk acts as a centralized point for users to access detailed information, clarification, and updates on the regulatory framework.
Users can easily navigate the platform to access a wealth of knowledge on key aspects of DORA, including compliance guidelines, best practices, regulatory expectations, and case studies. The helpdesk offers instant responses to frequently asked questions and provides resources that help organizations understand their obligations under DORA.
The solution not only makes DORA-related information more accessible but also offers the flexibility of a self-service interface, reducing the need for constant external support. By using the helpdesk, users can ensure they are staying up-to-date with any changes or updates to DORA, managing their operational resilience more effectively, and addressing any compliance gaps or regulatory risks.
For ICT service providers, the DORA Helpdesk ensures that they can help their clients navigate the complexities of operational resilience and maintain regulatory compliance, helping to reduce the risk of non-compliance or operational disruptions.